Refund Policy

This Refund Policy (“Policy”) governs all services rendered by, ADSGROVE DIGITAL PRIVATE LIMITED (hereinafter referred to as the “Company”, “we”, “us”, or “our”) to any customer (hereinafter referred to as “Customer”, “user”, “you”, or “your”).

This Policy shall be read in conjunction with and forms an integral part of the Terms of Use and Privacy Policy published on the Company’s website (collectively referred to as the “Agreement”).

The Customer understands, acknowledges, and agrees that the services rendered by the Company (the “Services”), including but not limited to digital marketing, performance marketing, influencer marketing, media buying, brand strategy, content creation, and any other marketing or ancillary services, are provided strictly on an “as is” and “as available” basis.

The Company makes no warranties, express or implied, with respect to the effectiveness, performance, or outcome of the Services.

Notwithstanding anything to the contrary contained herein, the Company shall not be liable to offer refunds solely on the grounds of dissatisfaction, perceived ineffectiveness, or subjective expectations not being met, in view of the inherent variability associated with milestone or performance-based services.

Without prejudice to the foregoing, if the Customer is dissatisfied with the Services, the Customer may submit a written request for redressal to the Company’s customer support team at accounts@adsgrove.com, accompanied by detailed feedback outlining the specific concerns. Upon receipt of such written request, the Company shall, in good faith and at its sole discretion, evaluate whether the Services delivered were in accordance with the agreed scope of work (“SOW”) and deliverables set forth in the applicable work order or service agreement.

If, upon such evaluation, the Company determines that there has been a material deviation from the agreed deliverables, the Company may, on an ex-gratia basis and without admission of any liability or obligation, provide an appropriate resolution. Such resolution may include, without limitation:

Modification of the Services.
Provision of additional Services.
Extension of the service delivery period.
Adjustment of the invoiced value in a subsequent billing cycle.

This Policy is intended to govern issues related to the Company’s own payment gateway. It does not extend to delays, disruptions, or failures arising from third-party service providers engaged in payment processing, over whom the Company has no direct control. The Company disclaims all liability for any such issues attributable to third-party service providers.

The Customer agrees to use this Policy in good faith and for genuine grievances only. The Customer shall not misuse this Policy by raising false, malicious, or frivolous complaints or by threatening unwarranted legal or regulatory action, including filing of baseless consumer complaints. The Customer shall indemnify, defend, and hold harmless the Company, its affiliates, officers, and employees from and against any claims, losses, liabilities, damages, or expenses (including reasonable legal fees) arising out of or in connection with any such misuse of this Policy.

The Customer expressly agrees and acknowledges that the Company is under no obligation to process or issue any refunds unless such obligation arises out of a written contractual commitment duly executed by both parties.

All decisions made by the Company in relation to refund eligibility or resolution under this Policy shall be final, binding, and made in the Company’s sole and absolute discretion. This Policy is without prejudice to any rights or remedies otherwise available to the Company under applicable law or equity. Nothing herein shall be construed as limiting or waiving any such rights. We are committed to improving our services continuously, and your feedback is invaluable. Customer satisfaction remains our highest priority.